Privacy Policy

Who we are

Suggested text: Our website address is: https://www.12design12.com.

Information We Collect

When you contact us via our website, email, or WhatsApp, we may collect:

Full name

Email address

WhatsApp / phone number

Country and city

Project type (e.g., FEC, arcade, playground)

Project budget (optional)

Any message or project description you provide

How We Use Your Information

We use your information solely to:

Respond to your inquiries

Provide design proposals and quotes

Communicate with you about your project

Send you relevant case studies or updates (only if you opt in)

We may occasionally send you promotional emails about new services, special offers, or relevant industry insights using the email address you provided. You can opt out of these communications at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

Legal Basis for Processing (for GDPR purposes)

We process your personal data under the following lawful bases:

Contract performance: To respond to your inquiries, provide quotes, and deliver our design services.

Legitimate interests: To improve our website, analyze traffic, and optimize our advertising campaigns.

Consent: For optional marketing communications (you may withdraw consent at any time).

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only when:

Required by law

You ask us to introduce you to our partner freight forwarders or material suppliers (with your explicit consent)

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:

Inquiry data: Up to 24 months from the last contact, to allow for follow-up on potential projects.

Client project data: For the duration of the project and up to 7 years thereafter, to comply with tax and legal record-keeping requirements.

Marketing data: Until you unsubscribe or withdraw your consent.

International Data Transfers

As a company based in China, your personal data may be transferred to and processed on servers located in China. For users in the European Economic Area (EEA), we ensure that appropriate safeguards are in place for such transfers, including Standard Contractual Clauses (SCCs) adopted by the European Commission, to ensure your data is protected to GDPR standards.

Your Rights (for EEA and UK users)

Under GDPR, you have the following rights:

Right to access – Request a copy of the personal data we hold about you.

Right to rectification – Correct inaccurate or incomplete data.

Right to erasure – Request deletion of your data (“right to be forgotten”).

Right to restrict processing – Limit how we use your data.

Right to data portability – Receive your data in a structured, machine-readable format.

Right to object – Object to processing based on legitimate interests or direct marketing.

Right to withdraw consent – Withdraw consent at any time without affecting the lawfulness of prior processing.

Right to lodge a complaint – File a complaint with your local data protection authority (e.g., ICO in the UK, CNIL in France).

Right to opt out of marketing – You may withdraw your consent for direct marketing at any time. We will stop sending promotional materials within 10 business days.

To exercise these rights, contact us at info@12design12.com or write to the address below.

Cookies

Our website uses essential and analytics cookies. For more details, see our Cookie Policy.

Security

We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our site, we do not have control over that website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. You should exercise caution and review the privacy statement applicable to the website in question.

Contact Us

For privacy-related questions, or to exercise your data rights:

Email: info@12design12.com

Address: No.1, 1st Floor, Xingli Plaza, Manlong Street, Panyu District, Guangzhou, China

We will respond within 30 days as required by GDPR.