Shipping Policy

1. Design File Delivery
   For design-only projects, all deliverables (drawings, 3D renderings, CAD files) are delivered digitally via cloud link or email. No physical shipping is involved.
2. Custom Props & Furniture Shipping
   If you order modular products manufactured by 12 DESIGN (display cases, counters, light boxes, signage, ceiling moldings):

Production time: Approximately 4-7 weeks after deposit confirmation.

Packaging: Items are packed in standard export cartons or wooden crates to ensure safe transit.

Shipping term: FOB Guangzhou Port (Incoterms 2020). Risk of loss or damage passes to the buyer once goods are loaded onto the vessel.

Documentation provided: Packing list, commercial invoice, and bill of lading (if arranged by us).

3. Shipping Costs & Responsibility
   The client is responsible for all shipping costs, customs clearance, duties, taxes, and local delivery.

We can recommend trusted freight forwarders, but the client selects and contracts with them directly.

12 DESIGN is not liable for delays, damages, or losses caused by carriers, customs, or any third-party logistics providers.

4. Estimated Delivery Timeline
   Design files: Delivered within the agreed design phase (typically 6–8 weeks).

Custom props: 2–4 weeks after production completion, depending on destination and shipping method.

5. Contact for Shipping Inquiries
   For shipping quotes or documentation support:
   Email: info@12design12.com